CANCELLATION POLICY, DAMAGED PIECES, REPLACEMENT, INSURANCE // BONELI

Cancellation Policy
We appreciate your interest in our products and understand that unforeseen
circumstances may arise that require you to cancel your order. However, please note that our
production and logistics commence immediately after 24 hours of placing your order. Due to
this, we have established a cancellation policy that only allows orders to be canceled within the
first 24 hours of placing the order. Unfortunately, we are unable to accept cancellations after this
24-hour period. We apologize for any inconvenience this may cause. We want to ensure that
our products are delivered to our customers promptly and efficiently. If you need to
cancel your order, please get in touch with us as soon as possible within the 24-hour window. Any
refunds will be processed on time, but please note that it may take several business
days to appear on your account.
Boneli strives to provide our customers with the highest service and quality
products. However, circumstances beyond our control may prevent us from
fulfilling an order. In such cases, we reserve the right to cancel any order if we cannot fulfill it or suspect fraudulent activity. If we cancel your order, we will notify you as soon
as possible and issue a full refund using the original payment method. We apologize for any
inconvenience this may cause. We want to ensure our customers have the best possible
shopping experience with us. We appreciate your understanding of our cancellation policy
and thank you for your business.

Damaged Pieces
At Boneli, we take great pride in the quality of our products and strive to ensure that they arrive
in perfect condition. However, in the rare instance that your product arrives damaged, we want
to ensure you are delighted with your purchase. In such cases, we will happily recreate the product for you or find a similar stone to recreate your order. We
understand this can be an inconvenience and will do everything we can to make the
process seamless. To request a replacement or similar stone, please contact our customer service team within 24 hours of receiving your item with clear photos of
the damage. We will work with you to resolve the issue and ensure you are delighted with your purchase. Thank you for your understanding and continued business.
Replacement of Damaged Pieces
At our company, we work with natural stone, which means that each piece is unique and may
have variations in color, pattern, and texture. We take great care to ensure that our products are
of the highest quality and meet our customers; expectations. However, please note
that no two stones are alike, and while we will do our best to match the stone if a replacement is
necessary, we cannot guarantee an exact match. We appreciate your understanding of the
natural variations that come with working with natural stone, and we will work closely with you to
ensure that you are satisfied with the replacement product. We aim to provide you with a
high-quality product and excellent customer service, and we appreciate your business.

Insurance
We take great care to ensure that our products are packaged and shipped with the utmost care
to minimize the risk of damage during transit. However, if your product arrives
damaged and you have not insured it, we will do everything we can to satisfy you, but we
cannot guarantee a replacement or refund. We encourage our customers to purchase insurance
to protect their investments and ensure that they are covered in the event of damage during
shipping. If you have insured your product and it arrives damaged, we will cover 100% of the
cost to replace or refund it. We appreciate your understanding of the importance of
insurance in protecting your purchase, and we are committed to providing excellent customer
service to ensure your satisfaction with our products.

Thank you for choosing our website for your purchase. We are committed to providing our
customers with high-quality products and excellent customer service. If you have any questions
or concerns about our cancellation policy, please do not hesitate to contact us. Our customer
service team is available to assist you with any inquiries, and we are always
happy to help. We value your business and appreciate your trust in us. Thank you again for
choosing our website, and we look forward to serving you in the future.